How to Check TruConnect Application Status

As many of us know all too well, the process of applying for government assistance can be long and arduous. You may have already gone through the process of applying for TruConnect and are now wondering how to check the status of your application. Luckily, we’ve got you covered. In this blog post, we will walk you through the steps of checking your TruConnect Application Status.

What is TruConnect?

TruConnect is a Lifeline assistance program that provides eligible customers with a free cell phone and free monthly minutes.

What is TruConnect?
What is TruConnect?

The program is available to eligible low-income customers in select states and is provided by various carriers such as Access Wireless, enTouch Wireless, Safelink Wireless, Sprint, and Verizon Wireless. To be eligible for the program, customers must participate in at least one of the following assistance programs: Medicaid, Food Stamps, Supplemental Security Income, Section 8 Housing Assistance, National Free School Lunch, Low Income Home Energy Assistance Program, or Temporary Assistance for Needy Families.

Qualifying customers will receive a free cell phone, and free minutes each month. There is no contract, and no credit check is required. customers can also add money to their account for additional minutes if needed. For more information on the program, or to apply, customers can visit the TruConnect website.

2 Ways to Check TruConnect Application Status Online

Assuming you have already applied for TruConnect, the best way to check your status is to call their customer service. You will need to have the following information on hand: your full name, date of birth, the last four digits of your social security number, and your TruConnect application number. After calling and providing them with this information, they will be able to tell you what your current status is. Your application can be in one of three statuses: Pending, Approved, or Denied.

Below you can check my TruConnect application status through customer care and TruConnect’s official website.

1. Customer Care:

Call on TruConnect customer care

When you apply for TruConnect, you will receive a confirmation email with your application number. You can use this number to check your application status by calling the TruConnect Customer Care number at 866-545-6518. The customer care representative will be able to tell you the status of your application and answer any questions you may have.

Your application can be in one of three statuses: pending, approved, or denied. If your application is pending, it means it is being processed and you should hear back soon. If it is approved, you have been approved for the program and will receive your free cell phone and minutes soon. If it is denied, your application has been denied and the customer care representative will be able to tell you why and what steps if any, you can take to reapply.

If you have any questions about your application status or the program in general, you can call the customer care number and they will be happy to help.

2. TruConnect’s Official Website

If you’re an applicant of TruConnect and want to check the status of your application, read on. Here are the steps:

  • Visit
  • Click on the “My Account” button located at the top right corner of the homepage and Click on Already have an Account.
  • Enter your TruConnect phone number or email address and password on the fields provided then click “Sign In”.
  • Once logged in, go to the “My Profile” section then click “Lifeline Application”.
  • From there, you will be able to see the status of your Lifeline application.

What Information do You Need to Check Your Status?

When you call customer care, they will ask you for your full name, date of birth, and the last four digits of your social security number. They will also ask you for your TruConnect application number. This can be found in the confirmation email you received when you applied.

How long does it take to get approved by TruConnect?

Approval of your TruConnect application can take up to 3-5 business days.


We hope this guide was helpful in showing you how to check your TruConnect application status! Don’t hesitate to contact customer care with any questions or issues, they’re there to help! Good luck with your application and enjoy the benefits of life on the go with TruConnect.

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